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Career Opportunity

Service Manager

Business Unit Otis Req ID 50180BR Date posted 06/09/2017 City LINTHICUM State Maryland Country United States
Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. Our revolutionary Gen2® elevators, energy-saving ReGen™ drives and NCE “green” escalator have clearly set the industry standard for innovation, safety and performance. More than 2.4 million Otis elevators and escalators are currently in operation throughout 200 different countries. We are proud to have a global team that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

The Baltimore, MD office has an opening for a Service Manager. You will be responsible to direct and supervise the performance of field operations for all Otis service operations.

Areas of responsibility include:
  • All field training including but not limited to safety and new product
  • Quality assurance to Otis and the customer
  • Route control and scheduling
  • Improving efficiencies, safety, callback rates, and technical support
  • Managing the expenditure of labor, materials and other assets
Be an organized self-starter with excellent time and project management skills
  • Possess a strong technical background
  • Have prior supervisory/management experience leading a technical team, preferably in a union environment
  • Have strong communication skills with the ability to communicate effectively with people at multiple levels within the organization
  • Possess strong listening, interpersonal and communication skills
  • Have the ability to interpret basic financial statements and grasp profit and loss accountability
  • Be results oriented
  • Have a customer focused outlook
  • Be a team player
  • Have the initiative and motivation to be successful in a demanding, technical environment
  • Be energetic and enthusiastic
  • Will demonstrate strength in business judgment and decision making
  • Posses excellent computer skills with full control of the Microsoft Office suite (Word, Excel, Outlook, Access, Power Point)
Education information
A bachelors degree in engineering, construction management or any related field experience preferred or relevant industry experience. Prior leadership required.

Must have a valid driver's license.

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